How to Setup a VoIP Phone System

You’ve done it—you’ve decided to upgrade your business phone system to VoIP. Maybe your company has outgrown your previous landline system.

Top 10 Call Center Metrics You Should Know

Call center metrics give a business owner a range of information. Much of it depends on what type of metrics you collect….

Analog Phone System Versus Digital VoIP Phone System

You’ve probably heard the terms “analog phone system” and “digital phone system” before. But what do they mean? The difference between them…

Using an Automated Call Back Feature

Customers hate calling and sitting on hold. If you are in the business of customer service, you can use a callback system…

Is VoIP Worth It For A Small Business?

A small business has the advantage of being able to pivot when it’s time to make changes. A large enterprise-sized company takes…

Get Your Phone System Ready for the Holidays

Once again, the holidays are here, and it’s time to get everything ready for the end of the year. Whether your company…

Top VoIP Trends for Small Business

Making phone calls over the Internet with Voice over Internet Protocol has been a disruptor for over 20 years. VoIP continues to…

What Is A Call Queue And Why Does Your Business Need One?

When someone picks up the phone to call your business, they expect good customer service. But if they sit on hold without…

Can You Record a Business Phone Call?

Disclaimer: We are not lawyers, and this post is not legal advice. Consult your legal team before beginning any call recording program….

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