Top 10 Call Center Metrics You Should Know

Call center metrics give a business owner a range of information. Much of it depends on what type of metrics you collect….

Analog Phone System Versus Digital VoIP Phone System

You’ve probably heard the terms “analog phone system” and “digital phone system” before. But what do they mean? The difference between them…

Holiday Voicemail Greetings

With the holidays in full swing, your holiday voicemail greeting message might be something that you need to create for the days…

What is a Hosted PBX Phone System?

Today’s rapidly transforming digital landscape is paving the way for more advanced phone systems. Businesses are demanding better systems to meet their…

Why IT Managers Love VoIP Hosted PBX Systems

Business IT Managers tend to wear many hats these days. Most modern businesses have some form of information technology backing everything they…

5 Easy Ways to Improve Your VoIP Call Quality

Voice Over IP is The New Enterprise Standard for Phone Calls As digital technology, particularly information technology, has become more advanced, many…

Ring Ring Destiny is Calling

I just love that little dialog from the movie “Bolt”. The little hamster ironically named Rhino, gets his big chance to go…

Your Company Needs a Disaster Preparedness Plan

Disasters can strike at any time. The world is increasingly becoming an unsafe and unpredictable place, with many businesses facing unprecedented uncertainty….

How an Auto Attendant Works

If you are a small company without the budget to afford a receptionist to answer your calls, or even a medium sized…

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