What is a Call Queue?

Many callers prefer to avoid waiting on hold. They like it even less when someone says, “let me transfer your call to…

Using an Automated Call Back Feature

Customers hate calling and sitting on hold. If you are in the business of customer service, you can use a callback system…

Get Your Phone System Ready for the Holidays

Once again, the holidays are here, and it’s time to get everything ready for the end of the year. Whether your company…

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