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Better Customer Service Using an Automated Call Back Feature

Customers hate calling and sitting on hold. If you are in the business of customer service, you can use a callback system…

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Get Your Phone System Ready for the Holidays

Once again, the holidays are here, and it’s time to get everything ready for the end of the year. Whether your company…

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What Is A Call Queue And Why Does Your Business Need One?

When someone picks up the phone to call your business, they expect that they will receive good customer service. But if they…

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What is a Small Business Call Queue?

Missed calls are one of the biggest issues for small businesses. Prospects and customers who call and fail to get answers or…

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