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Better Customer Service Using an Automated Call Back Feature

Customers hate calling and sitting on hold. If you are in the business of customer service, you can use a callback system…

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Call Centers and Intelligent Technology

As technology advances, more repetitive rote functions will move to automation. Human agents are free to handle more advanced tasks. Nowhere is…

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What Is A Call Queue And Why Does Your Business Need One?

When someone picks up the phone to call your business, they expect that they will receive good customer service. But if they…

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How to Setup a Call Center for Your Small Business

Setting up a call center can be an instrumental decision and there is a growing number of small to mid-sized businesses relying…

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Small Businesses Phone Etiquette

Should the phone etiquette used for a small business be any different than for a big business?  I would say “yes”, in…

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