Call center metrics give a business owner a range of information. Much of it depends on what type of metrics you collect….
You’ve probably heard the terms “analog phone system” and “digital phone system” before. But what do they mean? The difference between them…
Do you know how your customers perceive your company? Are they happy when they call, or do they dread trying to get…
Is the US in a recession? That depends on who you ask. Some economists believe we are already experiencing a recession, while…
Web Faxing How long has it been since you sent someone a fax? Many people can’t say unless they work somewhere where…
Small businesses are busy. Speed and efficiency are essential to keep expenses low and generate revenue. But you don’t want to sacrifice…
Companies now use multiple marketing methods to bring in customers and increase sales. Even the best marketing campaigns need tracking to see…
It’s on everyone’s mind — inflation. From the increased cost of fuel to the much higher prices from literally everything else we’re…
A small business has the advantage of being able to pivot when it’s time to make changes. A large enterprise-sized company takes…
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