Small businesses are busy. Speed and efficiency are essential to keep expenses low and generate revenue. But you don’t want to sacrifice…
Customers hate calling and sitting on hold. If you are in the business of customer service, you can use a callback system…
As technology advances, more repetitive rote functions will move to automation. Human agents are free to handle more advanced tasks. Nowhere is…
A small business has the advantage of being able to pivot when it’s time to make changes. A large enterprise-sized company takes…
Once again, the holidays are here, and it’s time to get everything ready for the end of the year. Whether your company…
When someone picks up the phone to call your business, they expect that they will receive good customer service. But if they…
VoIP business phone systems now have an amazing array of features that were considered “futuristic” just a few years ago. And that…
If you are a small company without the budget to afford a receptionist to answer your calls, or even a medium sized…
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