auto attendant
Better Customer Service Using an Automated Call Back Feature
Customers hate calling and sitting on hold. If you are in the business of customer service, you can use a callback system…
Continue ReadingCall Centers and Intelligent Technology
As technology advances, more repetitive rote functions will move to automation. Human agents are free to handle more advanced tasks. Nowhere is…
Continue ReadingIs VoIP Worth It For A Small Business?
A small business has the advantage of being able to pivot when it’s time to make changes. A large enterprise-sized company takes…
Continue ReadingGet Your Phone System Ready for the Holidays
Once again, the holidays are here, and it’s time to get everything ready for the end of the year. Whether your company…
Continue ReadingWhat Is A Call Queue And Why Does Your Business Need One?
When someone picks up the phone to call your business, they expect that they will receive good customer service. But if they…
Continue Reading5 VoIP Phone System Features Your Business Needs
VoIP business phone systems now have an amazing array of features that were considered “futuristic” just a few years ago. And that…
Continue ReadingHow an Auto Attendant Works
If you are a small company without the budget to afford a receptionist to answer your calls, or even a medium sized…
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