Feature codes are short numbers used to call a particular telephone line, hunt group, etc, from within the system. For example, you can set “123” to forward to a hunt group of all telephone lines.
Feature codes are also used to access features such as voice mail. For example, *1 is often set to allow direct access to voice mail without a password, and *2 asks for a mailbox and password.
You may change these assignments; this is useful if your staff are used to the feature codes of a legacy PBX system.
Feature codes will allow you to:
- Call back to – Allows you to specify a public telephone number that the feature code will dial, then allowing the callee dial out to an external telephone number.
- External number – Causes the feature code to connect you with the specified external telephone number.
- Fax to email – Changes the behavior of incoming calls to this feature code in acting as a receiving fax machine (delivering to an e-mail address).
- Fax to mailbox – Changes the behavior of incoming calls to this feature code in acting as a receiving fax machine (delivering to a mailbox).
- Feature code – Allows the feature code to redirect to another existing feature code. I.e. an alias.
- Hunt Group – Allows the feature code to direct to a hunt group.
- IVR menu – Allows the feature code to direct to an IVR (auto-attendant).
- Queue – Allows the feature code to direct to a queue.
- Telephone – Allows the feature code to direct to a telephone extension.
- Voice mail box – Allows the feature code to direct to a voice mail box.
Additionally, the feature code can point to a telephony feature:
- Auto attendant – Prompts you to enter an external telephone number to call.
- Auto attendant (no announcement) – Same as above but without voice prompts.
- Conference login – Allows you to login to a conference room.
- Do not disturb toggle – Allows you to switch on/off do-not-disturb mode.
- Group pickup – Triggers the group pickup event associated with Pickup Groups
- Number menu – Manages the routing of your public telephone numbers.
- Remote access menu – Allows you to dial in to the remote access tool and make outgoing calls from within the tool.
- Telephone login – Allows you to login/logout when using the “Logged in on top of” feature.
- Unavailable tone – The equivalent of a fast-busy signal.
- Voice mail direct access – Logs you into a voicemail box automatically using the local extension as the voicemail box to login to.
- Voice mail login – Standard voice mail login, prompting for the mailbox and password.
