Support / Voicemail & Messaging / Voicemail transcription upgrade
What’s new
Your upgraded voicemail-to-text email
We’ve completely redesigned the voicemail transcription email your mailbox sends — the same free feature you already have, now far easier to read and act on.
Free feature
Applies to: all mailboxes
Setup time: about 30 seconds
Press8 has offered voicemail-to-text transcription for a long time. The old email got the job done, but it wasn’t much to look at — a plain block of text that took a moment to decipher. We rebuilt it from the ground up.
Now, every voicemail left on your Press8 system arrives in your inbox looking clean, organized, and built for the way you actually work. The caller’s details sit right at the top, the transcript is easy to scan, and you can act on the message without leaving your email. It’s the same free service — just dramatically more useful.
What the new email looks like
Here’s an example of the redesigned voicemail email. Everything you need to triage a message is visible at a glance — who called, how long the message is, what they said, and what to do next.
What’s new, at a glance
Caller ID and phone number displayed prominently at the top — no more squinting to find who called.
The message duration sits right under the caller’s name, so you can tell a quick note from a long one instantly.
The transcribed message appears in a styled quote block instead of a wall of plain text.
Delete the message, open your inbox, or mark it listened — directly from the email.
See your new, listened, and total message counts at a glance.
The original recording is attached, so you can always listen if a word doesn’t quite read right.
The result: you can triage voicemails in seconds instead of minutes, spot the urgent ones immediately, and forward a transcript to a teammate without typing it out.
How to turn it on for any mailbox
If you haven’t enabled voicemail transcription yet, you can switch it on yourself in about 30 seconds per mailbox.
- 1
Log in to your account at manage.press8.com. - 2
Click Features and tools in the left-hand menu. - 3
Click Mailboxes. - 4
Click the mailbox you want to enable transcription for. - 5
Toggle Transcribe voicemails to the ON position — it will turn blue.
That’s it. From that point on, every new voicemail to that mailbox will arrive with the upgraded design, the full transcript, and the audio file attached. You can repeat these steps for any mailbox on your account — your own, your team’s, or every extension in the office.
You don’t need to do anything. The new design is already live and applies to every voicemail that comes in from now on.
Need a hand?
If you’d like help enabling transcription across multiple mailboxes, or you have any questions about the new layout, give us a call or reply to your newsletter email. A real person will answer — that’s the Press8 difference.
800-349-VOIP (8647)
Or email support@press8.com
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Tamara graduated from Southern Methodist University with a degree in Computer Science and Old Dominion University with an MBA. She started Apollo Hosting, Inc. in 1999 and sold it to Endurance International 10 years later. She also started and sold two other companies before starting Press8 Telecom in 2006. She lives with her husband and two children in Austin, TX.
