Help Topics
Setting Up Your Phone System
Get help setting up your Press8 VoIP-hosted phone system with steps and examples.
What is a Page Group and How Do I Add One?
Page groups allow more than one destination to be called at once. All destinations that answer are put into a conference, and…
How do I add or delete users on our account?
A User is anyone allowed to log into the control panel. A user also has an extension and voicemail box assigned to them….
How do I setup a Pattern Menu?
Pattern menus allow highly flexible routing based on the called number, callerid, and optionally digits entered by the caller. Matching on each…
How do I setup an IVR?
IVR menus present a menu to callers and invite them to press a key. It then forwards them to the destination you…
How do I setup a Hunt Group?
Hunt Groups are Used to Route Calls Hunt Groups describe where the system should send an incoming call. You can send it…
How do I setup a Feature Prefix?
Feature Prefixes allow you to modify the behavior of the call by adding a prefix to the called number. The system interprets…
How can I setup a Feature Code?
A feature code can be thought of as a shortcut extension number for calling other parties, IVRs, queues, or other telephony features….
How do I setup a Dial by Name Directory?
A Dial by Name Directory will allow callers to locate your users by entering letters (using the telephone keypad) of the person’s…
How do I record an audio file for my phone system?
You can record your own audio files or you can order them in the Audio Production Store ($70) or we can record…
