How can I setup a Feature Code?

A feature code can be thought of as a shortcut extension number for calling other parties, IVRs, queues, or other telephony features. For example, if you were accustomed to accessing your voicemail box using *98 on a previous service provider, you could create a similar feature code to replicate the same thing. Or perhaps you want a quick method for calling 3 of your co-workers simultaneously.

Feature codes will allow you to:

  • Call back to – Allows you to specify a public telephone number that the feature code will dial, then allowing the callee dial out to an external telephone number.
  • External number – Causes the feature code to connect you with the specified external telephone number.
  • Fax to email – Changes the behavior of incoming calls to this feature code in acting as a receiving fax machine (delivering to an e-mail address).
  • Fax to mailbox – Changes the behavior of incoming calls to this feature code in acting as a receiving fax machine (delivering to a mailbox).
  • Feature code – Allows the feature code to redirect to another existing feature code. I.e. an alias.
  • Hunt Group – Allows the feature code to direct to a hunt group.
  • IVR menu – Allows the feature code to direct to an IVR (auto-attendant).
  • Queue – Allows the feature code to direct to a queue.
  • Telephone – Allows the feature code to direct to a telephone extension.
  • Voicemail box – Allows the feature code to direct to a voicemail box.

Additionally, the feature code can point to a telephony feature:

  • Auto-attendant – Prompts you to enter an external telephone number to call.
  • Auto-attendant (no announcement) – Same as above but without voice prompts.
  • Conference login – Allows you to log into a conference room.
  • Do not disturb toggle – Allows you to switch on/off do-not-disturb mode.
  • Group pickup – Triggers the group pickup event associated with Pickup Groups
  • Number menu – Manages the routing of your public telephone numbers.
  • Remote access menu – Allows you to dial into the remote access tool and make outgoing calls from within the tool.
  • Telephone login – Allows you to login/logout when using the “Logged in on top of” feature.
  • Unavailable tone – The equivalent of a fast-busy signal.
  • Voicemail direct access – Logs you into a voicemail box automatically using the local extension as the voicemail box to login to.
  • Voicemail login – Standard voicemail login, prompting for the mailbox and password.

*Note: There are some built-in feature codes available by default. For more information, please consult the following related knowledge base article: Default feature codes.

To add new feature codes, please follow these instructions:

1. Log into your Press8 Telecom Control Panel.

2. Navigate to Devices and Tools>>Feature Codes.

3. Select the New option to create a new feature code.

4. Fill in the appropriate details as explained below.

  • *Feature code – Enter the name of the extension to be dialed in accessing your new feature code.
  • Description – An optional description for your feature code.
  • Force caller name – If set, and the feature code rings local telephone extensions, the caller name being displayed will reflect the text used here.
  • Force hangup after (minutes) – Sets a hard limit on the length of time for the call duration to this feature code.
  • Password – If this feature code should require a password/PIN in order to access it, enter it here.
  • The Temporary routing area allows you to temporarily route calls to this feature code to an alternate number specified.

5. Select the Save option. You’re finished!

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