Sending Text Messages

Press8 doesn’t directly offer SMS with our VoIP service because that is not our bailiwick. But did you know using a third-party SMS carrier with Press8 is possible?

How to Add SMS Capability to Your Press8 Account

Before we dive into the details of how SMS works with Press8, we want to clarify a few things:

Press8 is a VoIP service provider, not a carrier.

Our carriers do not block third-party SMS carriers (some carriers or providers do).

Because we don’t offer SMS Texting, it’s up to you to pick an SMS provider.

You can use your Press8 numbers for texting if the number is set up to allow SMS during the porting process (usually the case) or if our team edited the number afterward. You can always test your Press8 number(s) with your third-party SMS carrier to see if it works with SMS. If you have an issue, just contact us so we can ensure the number is SMS enabled.

SMS VoIP Apps

No shortage of third-party SMS carriers can help you out. Here is an article that talks about some of them*: https://zapier.com/blog/best-sms-app/.

*Disclaimer: We cannot vouch for the efficacy or availability of any of these services, and Press8 support is not provided for them.

Typical Issues Connecting SMS to Your VoIP Provider

This could play out in a few ways, but here are some scenarios we’ve encountered.

1. Your Carrier Doesn’t Allow SMS
Luckily, Press8’s carriers do! When porting numbers to a new VoIP provider, a good way to find out is to connect one number to your chosen SMS service provider. If that works, then likely all of them will. If you’re porting a good chunk of numbers, you might run into issues on a handful, which brings us to our next item.

2. When Switching from one SMS service provider to another: How to Remove an Existing SMS Routing Profile From Your Number
If your number was previously text-enabled, it may be necessary to have the prior SPID removed. Suppose you are switching to a new SMS/texting provider. In that case, you can contact your previous SMS service provider to have them relinquish control of the SMS functionality by removing their SPID from the number. Once the old provider has confirmed that the SPID has been released, the new texting provider can usually have the SMS routed through them in a matter of hours. (Toll-free numbers can take a bit longer, however—on average, around ten days.)

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