Polycom Buttons not Responding

If any of the buttons on your Polycom phone are not responding, complete a “Format File System” procedure through the phone’s Home button (which hopefully works).

Press Home/Settings/Advanced/(456)*/Admin settings/Reset to Defaults/Format File System.

After the phone reboots, then test the failing buttons.  If the buttons are still failing, then unplug the power from your phone for at least 5 minutes and test again.

*The default Polycom passcode is 456, however, that code may be different.

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