How can I add a new phone number to my account?

Numbers, also known as DIDs, are regular telephone numbers that external callers can use to call into the system from the PSTN (Public Switched Telephone Network). To add a new number to your account, please email support(at)

Having multiple VoIP (Voice over Internet Protocol) phone numbers can be advantageous for several reasons, especially in a business context:

1. **Departmental or Personal Identification**: Different numbers can represent various departments or individuals within a company, allowing customers to directly reach the relevant department (like sales, support, customer service) or person, thereby streamlining communication.

2. **Local Presence in Different Markets**: Businesses can obtain local VoIP numbers in various regions or countries, making them more accessible to local customers. This strategy can give customers the impression of a local presence, which can be more inviting and can reduce their call charges.

3. **Professional Image**: Multiple numbers can differentiate between types of services or tiers of service, projecting a more organized and professional image.

4. **Privacy and Segmentation**: Separate numbers for different aspects of life (work, personal, public listings) can help maintain privacy and compartmentalize different roles or segments of life.

5. **Marketing and Tracking**: Different numbers can be used in various marketing campaigns, allowing businesses to track the effectiveness of each campaign based on the response to the respective number.

6. **Reduced Call Traffic**: By distributing incoming calls across multiple numbers, a business can manage call traffic more effectively, reducing the burden on a single line and improving customer experience through reduced wait times.

7. **Business Continuity and Disaster Recovery**: Multiple numbers can be part of a business continuity plan. If one number or line faces issues, others can still function, ensuring that business communication remains uninterrupted.

8. **Cost-Effective Expansion**: Acquiring and maintaining multiple VoIP numbers is usually more cost-effective than traditional phone lines, making it easier for businesses to scale up or down as needed.

9. **Customization and Features**: Each VoIP number can be configured with specific features tailored to its intended use, like voicemail, call forwarding, or auto-attendant services.

10. **Enhanced Customer Experience**: Customers can enjoy more targeted and efficient service when routed to the appropriate department or individual without unnecessary transfers or delays.

Overall, multiple VoIP numbers offer flexibility, efficiency, and a range of strategic benefits for both individuals and businesses, facilitating better communication management and customer service.


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