Explanation of terms used in VoIP.
Remote access allows you to call into the system then make calls out. This takes one of three forms: A number that…
If a telephone is ringing, other telephones in the same pickup group may dial **, which intercepts the call and brings it…
A “User” is anyone allowed to log into the web interface. A “User” has a voicemail box as well and can access their…
Pattern menus allow highly flexible routing based on the called number, callerid, and optionally digits entered by the caller. Matching on each…
IVR stands for Interactive Voice Response. It is also referred to as Auto Attendant. IVR menus present a menu to callers and…
Hunt groups allow more than one destination to ring at once or in sequence. If you are setting up your Hunt Group…
Feature prefixes allow you to modify the behaviour of the call by adding a prefix to the called number. The system interprets…
Feature codes are short numbers used to call a particular telephone line, hunt group, etc, from within the system. For example, you…
SIP (Session Initiation Protocol) is a signalling protocol and is primarily used in IP (Internet Protocol) telecommunications. Its primary uses in IP…
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