Glossary of Terms

What is remote access?

Remote access allows you to call into the system then make calls out. This takes one of three forms: A number that…

What is a Pickup Group?

If a telephone is ringing, other telephones in the same pickup group may dial **, which intercepts the call and brings it…

What are Users?

A “User”┬áis anyone allowed to log into the web interface. A “User” has a voicemail box as well and can access their…

What is a Pattern Menu?

Pattern menus allow highly flexible routing based on the called number, callerid, and optionally digits entered by the caller. Matching on each…

What is an IVR?

IVR stands for Interactive Voice Response. It is also referred to as Auto Attendant. IVR menus present a menu to callers and…

What is a Hunt Group?

Hunt groups allow more than one destination to ring at once or in sequence. If you are setting up your Hunt Group…

What are Feature Prefixes?

Feature prefixes allow you to modify the behaviour of the call by adding a prefix to the called number. The system interprets…

What is a Feature Code?

Feature codes are short numbers used to call a particular telephone line, hunt group, etc, from within the system. For example, you…

What is SIP and how is it different from traditional telephone service?

SIP (Session Initiation Protocol) is a signalling protocol and is primarily used in IP (Internet Protocol) telecommunications. Its primary uses in IP…

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