The Virtual Office Archives

Customers hate calling and sitting on hold. If you are in the business of customer service, you can use a callback system…

It’s on everyone’s mind — inflation. From the increased cost of fuel to the much higher prices from literally everything else we’re…

As technology advances, more repetitive rote functions will move to automation. Human agents are free to handle more advanced tasks. Nowhere is…

The last two years have completely upended the way companies of all sizes do business. The biggest change that is taking place…

Many people start thinking about what to do in the New Year on December 26th. Between ads for exercise equipment and healthier…

A small business has the advantage of being able to pivot when it’s time to make changes. A large enterprise-sized company takes…

With the holidays in full swing, your holiday voicemail greeting message might be something that you need to create for the days…

Once again, the holidays are here, and it’s time to get everything ready for the end of the year. Whether your company…

Making phone calls over the Internet with Voice over Internet Protocol has been a disruptor for over 20 years. VoIP continues to…