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Better Customer Service Using an Automated Call Back Feature

Customers hate calling and sitting on hold. If you are in the business of customer service, you can use a callback system…

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7 Inflation Strategies for Small Business

It’s on everyone’s mind — inflation. From the increased cost of fuel to the much higher prices from literally everything else we’re…

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Call Centers and Intelligent Technology

As technology advances, more repetitive rote functions will move to automation. Human agents are free to handle more advanced tasks. Nowhere is…

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How a Call Center Can Help Your Small Business

When a small business gets busier, it may be time to engage some assistance. That help may include help in handling calls…

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Top 7 CRM Software Solutions for Small Business 2022

CRM stands for “customer relationship management” system. It’s used as a hub for all your sales, marketing, and support activities — as…

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6 Ways Small Businesses Win Over Big Corporations

One element of “The Great Resignation” of 2021 is the whopping 4.3 million people who quit their jobs and became entrepreneurs. That…

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Start the New Year Off Right – Small Business Tips

Many people start thinking about what to do in the New Year on December 26th. Between ads for exercise equipment and healthier…

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Is VoIP Worth It For A Small Business?

A small business has the advantage of being able to pivot when it’s time to make changes. A large enterprise-sized company takes…

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Crank Up Your Team’s Collaboration with These Essential Tools

Name one business that became a successful simply on the efforts of one individual. If you can’t name any, there’s a good…

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