Call Queue Metrics

Press8 Call Center
Monitoring Software

Control your call center from anywhere.

call queue insights - real time view

Realtime monitoring

Keep track of what’s going on in your call center, with Queue Metric’s iconic Realtime View. From this page you can monitor in great detail the current activity in your call center.

Dedicated agent page

With Press8 Queue Metrics, each Agent has access to its own dedicated Agent page, where they can keep track of their own calls, add outcomes and feature codes, and access relevant CRM pages, all from the same virtual space.

call queue insights - agent page
queue metrics- customizable wallboard

Customizable wallboard

The Queue Metrics customizable wallboard system allows you to create live wallboards that are tailored to the specific information you need.

Set alarms and filters to better capture the essential statistics and discover which aspects of your call center’s workflow might need improvements.

Monitor your call center from anywhere

Use Queue Metrics wherever you are. Your call center can be located anywhere in the world, but with Queue Metrics, you can monitor your agents and get metrics and reports anywhere, day or night.

queue metrics - computer screen monitoring

Why Choose Press8 Telecom?

Family Run Since 2006

Press8 maintains it’s personal touch by staying privately owned and operated. Our customers are like family to us.

Experts in Cloud Based Telecom

At Press8 cloud-based telecom is all we do. If you go with a telecom company that tries to do everything you are not going to get the expertise you need.

A+ BBB Rating with No Complaints

The standards of the BBB Accreditation include: Build Trust, Advertise Honestly, Tell the Truth, Embody Integrity, and more. Press8 Telecom has a BBB Rating of A+ a 5 Start Yelp Rating and is a Gold Austin Green Business Leader as well.

Simple Pricing

No hidden fees, no long term contracts, and over 50 free features make it easy to see why people like Press8.

Audio Production

Only Press8 has its OWN audio production store. Choose a voice talent and have any of your greetings professionally recorded.

Award Winning & Trustworthy

Our customer support team is based in the U.S. and are all experts in small business VoIP. Support is available 24/7/365.

Infinitely Customizable

One size does not fit all. That’s why at Press8 our team of engineers are always available to create new PBX features to satisfy your unique small business needs.

Scale Up or Down Anytime

Easily add more lines, users, extensions, or features as you need them. Similarly, users and add-ons can be deleted anytime.

Auto-Expanding Lines

Other companies give you two options — not enough or too many. We will automatically add lines during your peak calling times so callers never get a busy signal.

Customer Reviews

We get people talking

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