Powerful Tools for Any Size Call Center
Keep track of what’s happening in your call center with Queue Metric’s iconic Realtime View. From this page, you can monitor the current activity in your call center.
Dedicated Agent Page
With Press8 Queue Metrics, each Agent has access to its dedicated Agent page, which keeps track of their calls, adds outcomes and feature codes, and access relevant CRM pages from the same virtual space.
The Queue Metrics customizable wallboard system allows you to create live wallboards tailored to the specific information you need.
Set alarms and filters to better capture the essential statistics and discover which aspects of your call center’s workflow need improvement.
Monitor Your Call Center From Anywhere
Use Queue Metrics wherever you are. Your call center can be located anywhere in the world, but with Queue Metrics, you can monitor your agents and get metrics and reports anywhere, day or night.
Why Choose Press8 Telecom?
Family Run Since 2006
Press8 maintains it’s personal touch by staying privately owned and operated. Our customers are like family to us.
Experts in Cloud Based Telecom
At Press8 cloud-based telecom is all we do. If you go with a telecom company that tries to do everything you are not going to get the expertise you need.
A+ BBB Rating with No Complaints
The standards of the BBB Accreditation include: Build Trust, Advertise Honestly, Tell the Truth, Embody Integrity, and more. Press8 Telecom has a BBB Rating of A+ a 5 Start Yelp Rating and is a Gold Austin Green Business Leader as well.
No hidden fees, no long term contracts, and over 50 free features make it easy to see why people like Press8.
Only Press8 has its OWN audio production store. Choose a voice talent and have any of your greetings professionally recorded.
Award Winning & Trustworthy
Our customer support team is based in the U.S. and are all experts in small business VoIP. Support is available 24/7/365.
One size does not fit all. That’s why at Press8 our team of engineers are always available to create new PBX features to satisfy your unique small business needs.
Scale Up or Down Anytime
Easily add more lines, users, extensions, or features as you need them. Similarly, users and add-ons can be deleted anytime.
Other companies give you two options — not enough or too many. We will automatically add lines during your peak calling times so callers never get a busy signal.
We get people talking
Couldn’t Be Happier
“Press 8 got our office set up with a system specific to our needs and we couldn’t be happier with the results. Top-notch customer service at a fair price. I would highly recommend this company to anyone in need of a VOIP system.”
Dane R. Cuppett
ATX Process, LLC
“Press8’s hosted PBX phone service allowed us to get our business up and running instantly, even before we had a physical location for our office! The service is extremely affordable as well …”
“Our clinic has been with Press8 for over 3 years now. [Press8] is prompt to address any concern or change request we have. We very much rely on our phone messages for scheduling and rescheduling our patients. A big Thank You to Press8 for the excellent service.”
Texas Physical Therapy Specialists
First Rate Quality
“We have used Press8 since their company was started. They always provide us with first-rate quality, service, pricing, and simple billing. Their system is easy to understand, and the settings are simple and intuitive. When we have questions or need assistance, they’re always Johnny on the Spot.”
Our Best Choice
“Having found ourselves in a position to replace our phone system, Press8 proved to be our best choice. Since high quality is most important to our firm, we want to share our great experience so far with Press8 VOIP phone system… Press8 VOIP phone system has definitely delivered.”
Ali Kahataw, P.E.
Encotech Engineering Consultants
“Our law firm has been using Press8 for almost a year now and we are extremely satisfied with the system, the customer service and the ease of use. The features are user friendly and tailored to meet our firm’s needs. I would recommend Press8 to anyone looking for a state-of-the-art phone system.”
Stephen M. Putonti
Putonti Law Firm
We Are a Happy Customer
“We are entering our second year with Press8 and we are a happy customer. We have some complexity with respect to our operations and we do lots of international calling – all of this is handled seamlessly by Press8’s team. We have not had a single technical issue and Press8’s team is always quick to respond … I recommend Press8 without reservation.”
Broad Branch Advisors