Business Texting for Press8 Telecom Customers
Press8 Telecom offers our customers a powerful business texting solution. Texting can significantly impact the success of your marketing campaigns. Here are a few features that make an excellent business text messaging app.
Easy to use
You want a service you can sign up for and use immediately.
Supports two-way texting
A business text messaging service must support two-way conversations.
Integrates with other apps
No app is an island. Your business text messaging app needs to offer multiple integrations.
Has a mobile app
You want to be able to manage your business SMS from anywhere.
Flexible and affordable pricing
Avoid high monthly pricing or low-volume plans missing key features.
Enables teamwork
You want the ability to add multiple numbers and team members.
What you get with SimpleTexting’s business texting service
If you’re tired of seeing your emails and calls go unopened or unanswered, then reach your audience with business texting solutions.
Get your customer-facing teams texting
Enable the customer service and sales teams at your business to send business SMS messages and respond to incoming questions.
- Deliver a hassle-free, “no hold” customer experience
- Turn conversations into conversions by texting leads 1-on-1
- Manage all incoming and outgoing texts in our powerful inbox
Reach a list of customers instantly
Use SMS business marketing to drive purchases, send alerts, and more. Include photos, personalize your texts, and track link clicks.
- Drive more business with targeted promotions
- Use our audience management tools to reach specific groups
- Track performance with our analytics tools
Create set-it-and-forget-it automations
Send automated texts and never miss an opportunity to connect with people when it matters.
- Send recurring campaigns at an interval of your choice
- Trigger messages from other apps using our integrations
- Set an auto-reply when you’re not able to respond
Reach your employees instantly
Business texting isn’t just for reaching customers—you can use it internally as well! Teams can coordinate schedules, share updates, and collaborate on projects via text messages. From quick reminders to detailed instructions, you can communicate with employees instantly, regardless of their location. Managers can use business texting to send announcements, gather feedback, and conduct surveys. With SimpleTexting, business texting is an easy, convenient way to enhance teamwork and productivity.
The most popular uses of business text messaging
Text messaging has become a popular channel for communicating with customers in real time. Here’s how businesses use SMS for customer service, sales, marketing, group messaging, and office text messaging.
Business texting is the most effective way to respond to customers’ needs quickly, and we have the research to back it up. We surveyed 1,300+ consumers and found that 41% of respondents want the ability to ask businesses questions via text much more than other channels like email and phone calls.
Save time with automated responses to customers who text you and allow them to chat with a live agent. Either way, the customer can get assistance without waiting on hold or navigating through automated phone system menus.
Not getting responses to your emails and phone calls? Truth is, people’s inboxes are full and they’re skeptical of calls from numbers from unknown numbers (or just afraid to answer the phone altogether).
Use SMS to connect with leads and answer their questions, send product information, and even process orders. It’s especially effective for scheduling demos, sending exclusive offers, and re-engaging cold leads.
Want more eyes on your best promotions and announcements? Send promotions, discounts, and other marketing messages directly to customers’ phones. Text messaging campaigns have an average open rate of 98%, making them a cost-effective way to reach a large audience.
MMS lets you send images, videos, audio, GIFs, and PDFs to make your marketing text messages stand out even more.
Text messaging is also an efficient way to communicate with employees and partners in real time. Keep your team informed about important company updates, send reminders about health and wellness initiatives, and send meeting invites without the pesky reply-all button.
Texting isn’t just useful for communicating with customers. You can also create a contact list for your team and send regular meeting reminders, memos, emergency alerts, and event invitations.
How to get started with business text messaging in 3 simple steps
Discover how simple it is to begin using our business texting services and transform your customer communication in just three steps.
1. Select a phone number
The first step in business text messaging is to select a phone number for sending and receiving text messages. With Press8 & SimpleTexting, you can:
- Text-enable your Press8 number
2. Send text messages
Once you have enabled your Press8 number for texting you can start texting your customers. Send out your first message to one customer or thousands!
- Text 1-on-1 with customers, employees, or leads
- Send SMS marketing campaigns to large groups
- Send appointment reminders, alerts, and more
3. Manage replies in your inbox
As you start texting your subscribers, staying organized and responsive is crucial. SimpleTexting has a user-friendly inbox to help you manage incoming messages effectively. Here are some ways you can make the most of it:
- Mark conversations as resolved or temporarily hide them
- Easily filter and prioritize conversations
- Share the workload by adding team members
Business text messaging service FAQs
Have questions about our business texting service? Get answers below.
Business text messaging is a service that allows organizations to utilize SMS messaging for customer support, recruiting, sales and more. Business SMS messaging helps scale processes and simplify internal communications.
As long as you’re texting just one individual, it’s the same thing as texting someone from your personal cellphone. In other words, you don’t need to request permission beforehand. If you plan on sending promotional texts to large groups, you must have express consent from each contact before sending your message.
Anyone that needs to reliably connect with an audience can benefit from business texting. Our customers use it for support, sales, marketing, recruiting, internal communication, and much more. Get some inspiration by visiting our success stories.
You can use your Press8 local number or a toll-free number. Our team will set up your texting using your existing Press8 phone numbers.
Absolutely. Our customer support team is happy to help you connect your Press8 local or toll-free VoIP number to SimpleTexting.
You still can! When you connect your current number to our platform, calls will go to your phone and texts will be routed to your SimpleTexting Inbox.
Business texting is surprisingly affordable for businesses of all sizes. For example, our service is based on the number of messages you plan on sending — so the more messages you send, the cheaper they are. Our plans start at a very affordable $29 per month and include dedicated support 7 days a week and unlimited keywords. But you can try SimpleTexting for 14 days when you sign up for a free trial.
Setting up automated text messages for your business requires doing some research to find the perfect SMS service. When looking for a text messaging service, be sure to follow these steps: select a business texting platform with automation features, define your goals and segment your audience, craft personalized message templates, set up automation rules based on triggers or events, test and optimize your campaigns, and monitor performance to make necessary adjustments for better results.
