The Scalability of VoIP Solutions and What it Means for Your Business

Traditional communication infrastructure can be an impediment with businesses that are looking to scale up their operations. This is because doing so needs money, space and manpower, all three of which may be in short supply especially for enterprises that are just starting out or those that are looking to move to the next level, resulting in limited capital. VoIP, also known as Voice over Internet Protocol is a form of telephone communication that uses the decentralized infrastructure of the internet to transmit voice and data in a cheaper and more reliable manner. VoIP, Space and Scalability If you’re looking for scalability, opt for VoIP. To begin with, VoIP uses up less space due to its wireless nature. You won’t ever have to worry about having a dedicated communications center handling the routing of calls. This is usually done in the cloud, letting you use up physical and virtual space to expand your business to your heart’s content. Traditional telephony on the other hand will require you to get bigger centers at an extra cost, putting a dent in operational costs every time you’re looking to expand your business. Free Automated Call Handling The second aspect of VoIP that promotes scalability is the ability to hand over your communications operations to a human or automated virtual assistant service that’s remote. This allows you to delegate other more important tasks to your workforce.  Most times, these additional features are bundled with your VoIP service for free, meaning that you’ll save on overhead costs in the long run. Portability VoIP is also highly portable on account of the fact that it comes with wireless handsets that you can travel with anywhere in the world. This is ideal for a business that requires its employees to go out on the field for marketing purposes but still need to keep in touch with their workers. At the same time, you can allocate a local number to these phones wherever you or your employee travels, helping your company penetrate foreign markets with ease. Other VoIP features that may help you scale your up business include:

  • An auto attendant which routes phone calls to different departments without human intervention
  • 1-button extension dialing with phones that have large LCD screens
  • Customizable call extension tools which allow you to control how calls are handled depending on time of day, week as well as urgency and departments
  • Detailed reporting on outbound and incoming calls

At the end of the day, VoIP telephony is the way to go if you’re looking to expand and take your business to the next level.

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