How to Switch from Google Voice to a VoIP Hosted PBX Provider

It’s no secret that Google Voice has had some problems since its inception. Many users are dissatisfied and looking for options to replace the inconsistent service, whether they feel they’ve outgrown it or are dissatisfied with the sub-par call quality and feature set.

If you want to move on from Google Voice but don’t want to lose the features that work well, this guide is for you. Read on to find out how to move your old number over from Voice to a new provider and how to replace Voice’s most popular features with other comparable services.

Porting Your Number Away from Voice

Porting your number away from Google Voice is a fairly straightforward endeavor. Voice is half VoIP and half “number virtualization service.”

Step One: Unlock Your Voice Number for Transfer

The first step to porting away from Google Voice is to unlock your Voice Number for transfer. To do this, first go here to unlock your Voice number. Follow the instructions and transfer your Voice number to your new carrier.

Important Note: Wait at least a day for your number to be unlocked before contacting your carrier to ensure everything is ready. Otherwise, you may make multiple calls/visits to your new VoIP carrier to ensure everything is ready.

Step Two: Contact Your New Carrier

After you’ve unlocked your number, contact your new carrier and tell them you want to port over your VoIP number. They will ask you for some account details and your Google Account number, which is the same as your Voice Number. After you provide this information, you shouldn’t have to wait long for your number to be ported over (about a day). You can now start using your new VoIP service!

What About All My Old Features?

One of the things that makes Google Voice’s decline so tragic is that the features that work are really very good and handy to have available (especially in a business setting).

So what do you do?

Fortunately, several solutions replicate all the features you know and love from Google Voice, making switching away from Voice a much easier and less daunting prospect.

Text from Desktop after Voice

One of Voice’s most beloved features was the ability to send text messages from your desktop. This allowed for seamless SMS integration without ever pulling out your phone. Now, there are a few other options available.


MightyText is probably the most popular desktop texting app available. You sign in and receive intuitive push notifications on your desktop whenever you receive a text. This makes MightyText a great alternative to Hangouts for those who want to ditch the Google ecosystem or want text-from-desktop functionality. With millions of downloads, MightyText is a worthy successor to the desktop texting offered by Voice and Hangouts.


Slack helps you say goodbye to email while keeping your team’s communications and files in one place, wherever you go. You can group conversations, share files, and search while staying in sync across multiple platforms. It also has dozens of integrations with third-party applications and is a secure communication method. You can connect with groups or individuals in your organization using channels or direct messages. The App runs on your computer and smartphone to stay connected with your members anytime, anywhere.

Big and small companies are moving to this new communication tool. Users like it because it allows you to set up multiple teams; many say it is their favorite messaging app.

Visual Voicemail after Voice

One of the other much sought-after features of Voice is a pretty standard feature in modern VoIP systems: Visual Voicemail. Let’s face it: checking your voicemail is a nightmare. It takes way too long and is almost never worth it except to clear the notification from the top of your phone. Of course, genuinely important things like messages from clients and customers can easily get lost in the shuffle.

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At hosted VoIP provider, all customers get free voicemail-to-text transcription. Voicemails are sent to your email address and transcribed with the attached voicemail for you to listen to. This is a new trend that many people are using, as it makes checking voicemails much faster and easier.


YouMail is a visual voicemail service that offers many of the same features as the Voice suite and makes checking voicemail a breeze. You’ll get a (mostly) accurate voicemail transcription that you can quickly peruse and save, delete, or make note of as necessary. This takes the burden off you (or whoever is answering your Voicemail) and greatly streamlines the process while ensuring nothing important gets overlooked.

Signing Up for Hosted VoIP

With a hosted PBX VoIP system, you still get to outsource your calling system, but you get the confidence and peace of mind that comes with knowing you have someone on call to fix problems, deal with outages, and answer service requests. You also have much more freedom, flexibility, and control than you will ever get from Google Voice.

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