People are Not Listening to their Voicemails

Question: What do voicemail and telemarketers have in common? Answer: They are both super annoying! Seriously though, in a world where chat, instant messaging and email are our main forms of communication, where does voicemail even fit in anymore?

According to a new report from USA Today and Vonage, a residential VoIP company, the number of voicemail messages left on user accounts was down 8% in July from a year ago. Retrieved voice-mail fell 14% among Vonage users in the same period.

Tech Crunch Magazine says “It takes much longer to listen to a message than read it. And voicemail is usually outside of our typical workflow, making it hard to forward or reply to easily.”

So, what is the solution?

With Voicemail to Text Transcription – Voicemail is Useful Again

According to Vonage, one response of companies to this trend is voice-mail to text transcription which that converts voice messages to text for delivery as e-mail or instant message. The service also e-mails a direct link to the voice-mail audio file, letting users bypass several steps to listen to it.

“Voicemail transcription isn’t perfect,” Tempora says. “But they understand who called and what the message is about.”

Vonage speculated that the rise of texting, instant messaging, and transcription apps has contributed to the death of voicemail. Plus, people are making fewer calls overall than they used to. The shift away from voicemail is being lead by younger users who are keen to embrace time-saving alternatives like texting, chat, and voice-mail to text.

Some other great reasons to use voice-mail to text transcription:

 

  • Quickly glance at the text to get an idea of the message when you’re on the go

Voice-mail to text is a great way to combat the time and patience needed to listen to those nasty voicemail messages. With Voice-mail to text you can quickly glance at a voice-mail message to see if you need to respond immediately or if it can wait.

  • Transcribed voicemails are searchable

Voice-mail transcriptions that come to your email are now searchable! Can’t remember where that voicemail from that important lead is? Just search your email in box and you not only have a transcript of the voicemail but an attached audio file.

  • Discretely check your voicemail anytime, anywhere

Voice-mail transcriptions make it easy to check your voice-mail during a meeting when it would be rude to listen to your voice-mail.

  • Easily forward your voice-mails as email

Voice-mail transcriptions can be forwarded. Say you have a voice-mail transcribed to email from a new customer asking for some information that your secretary could answer. You’re in a meeting and can’t get away so just forward the email to your secretary and ask her to handle it.

How to Get It

Press8 Telecom offers Voice-mail to Text to their current VoIP hosted PBX business customers for a low monthly cost. For more information on Press8 Telecom visit: www.press8.com

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