Top 10 Call Center Metrics You Should Know

Call center metrics give a business owner a range of information. Much of it depends on what type of metrics you collect….

Continue Reading

Analog Phone System Versus Digital VoIP Phone System

You’ve probably heard the terms “analog phone system” and “digital phone system” before. But what do they mean? The difference between them…

Continue Reading

How to Manage Your Companies Call Center

Do you know how your customers perceive your company? Are they happy when they call, or do they dread trying to get…

Continue Reading

Top 10 Ways To Prepare Your Small Business For A Recession

Is the US in a recession? That depends on who you ask. Some economists believe we are already experiencing a recession, while…

Continue Reading

Why Are So Many Tech Companies Laying Off Employees?

It’s the news no one expected after record-breaking profits: massive tech company layoffs. First, Meta announced its intention to lay off thousands,…

Continue Reading

What is a Call Queue?

Many callers prefer to avoid waiting on hold. They like it even less when someone says, “let me transfer your call to…

Continue Reading

What is Web Fax?

Web Faxing How long has it been since you sent someone a fax? Many people can’t say unless they work somewhere where…

Continue Reading

What is an Auto Attendant?

Small businesses are busy. Speed and efficiency are essential to keep expenses low and generate revenue. But you don’t want to sacrifice…

Continue Reading

How To Use Phone Numbers To Track Marketing Campaigns

Companies now use multiple marketing methods to bring in customers and increase sales. Even the best marketing campaigns need tracking to see…

Continue Reading
Back To

Request a Free Quote