Top 20 AI Tools For Small Business

Since the launch of ChatGPT last year, talk about machines and AI taking over has dominated water-cooler and coffee-break conversations. Will my…

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What is VoIP Hosted PBX?

VoIP Hosted PBX is a modern communication system that has revolutionized the way businesses communicate. It is a cloud-based phone system that…

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Which is Better PBX or VoIP

Business communication systems have two main options: Analog PBX (Private Branch Exchange) and VoIP (Voice over Internet Protocol). Both have their advantages…

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Top 10 Call Center Metrics You Should Know

Call center metrics give a business owner a range of information. Much of it depends on what type of metrics you collect….

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Analog Phone System Versus Digital VoIP Phone System

You’ve probably heard the terms “analog phone system” and “digital phone system” before. But what do they mean? The difference between them…

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How to Manage Your Companies Call Center

Do you know how your customers perceive your company? Are they happy when they call, or do they dread trying to get…

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Top 10 Ways To Prepare Your Small Business For A Recession

Is the US in a recession? That depends on who you ask. Some economists believe we are already experiencing a recession, while…

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Why Are So Many Tech Companies Laying Off Employees?

It’s the news no one expected after record-breaking profits: massive tech company layoffs. First, Meta announced its intention to lay off thousands,…

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What is a Call Queue?

Many callers prefer to avoid waiting on hold. They like it even less when someone says, “let me transfer your call to…

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