What is an Auto Attendant?
Small businesses are busy. Speed and efficiency are essential to keep expenses low and generate revenue. But you don’t want to sacrifice…
Continue ReadingHow To Use Phone Numbers To Track Marketing Campaigns
Companies now use multiple marketing methods to bring in customers and increase sales. Even the best marketing campaigns need tracking to see…
Continue ReadingSurging Inflation and How to Protect Your Small Business
It’s on everyone’s mind — inflation. From the increased fuel cost to the much higher prices, we’re all paying more for everything….
Continue ReadingBetter Customer Service Using an Automated Call Back Feature
Customers hate calling and sitting on hold. If you are in the business of customer service, you can use a callback system…
Continue Reading7 Inflation Strategies for Small Business
It’s on everyone’s mind — inflation. From the increased cost of fuel to the much higher prices from literally everything else we’re…
Continue ReadingCall Centers and Intelligent Technology
As technology advances, more repetitive rote functions will move to automation. Human agents are free to handle more advanced tasks. Nowhere is…
Continue ReadingHow a Call Center Can Help Your Small Business
When a small business gets busier, it may be time to engage some assistance. That help may include help in handling calls…
Continue ReadingTop 7 CRM Software Solutions for Small Business 2022
CRM stands for “customer relationship management” system. It’s used as a hub for all your sales, marketing, and support activities — as…
Continue Reading