Top 20 AI Tools For Small Business
Since the launch of ChatGPT last year, talk about machines and AI taking over has dominated water-cooler and coffee-break conversations. Will my…
Continue ReadingWhat is VoIP Hosted PBX?
VoIP Hosted PBX is a modern communication system that has revolutionized the way businesses communicate. It is a cloud-based phone system that…
Continue ReadingWhich is Better PBX or VoIP
Business communication systems have two main options: Analog PBX (Private Branch Exchange) and VoIP (Voice over Internet Protocol). Both have their advantages…
Continue ReadingTop 10 Call Center Metrics You Should Know
Call center metrics give a business owner a range of information. Much of it depends on what type of metrics you collect….
Continue ReadingAnalog Phone System Versus Digital VoIP Phone System
You’ve probably heard the terms “analog phone system” and “digital phone system” before. But what do they mean? The difference between them…
Continue ReadingHow to Manage Your Companies Call Center
Do you know how your customers perceive your company? Are they happy when they call, or do they dread trying to get…
Continue ReadingTop 10 Ways To Prepare Your Small Business For A Recession
Is the US in a recession? That depends on who you ask. Some economists believe we are already experiencing a recession, while…
Continue ReadingWhy Are So Many Tech Companies Laying Off Employees?
It’s the news no one expected after record-breaking profits: massive tech company layoffs. First, Meta announced its intention to lay off thousands,…
Continue ReadingWhat is a Call Queue?
Many callers prefer to avoid waiting on hold. They like it even less when someone says, “let me transfer your call to…
Continue Reading