One of the biggest misconceptions about AI receptionists is that you have to replace your entire phone system to use one.
Fortunately, that’s not the case.
With Preston, Press8’s AI Receptionist, you can add intelligent call handling to your business without changing the phone system you already rely on.
AI Without the Disruption
Many businesses have invested time and money into their current phone system. Your employees know how to use it, your extensions are already configured, and your daily workflows are built around it.
The thought of replacing everything just to add AI can feel overwhelming.
That’s why Preston was designed to work alongside your existing phone system.
Whether your business uses a cloud-based VoIP system or another business phone solution, Preston can become part of your call flow while allowing your team to continue working the way they always have.
Keep What Works
There’s no reason to replace technology that’s already meeting your needs simply because you want to take advantage of AI.
Preston lets you keep the phone system you have while adding capabilities that improve the caller experience.
It can:
- Answer calls 24 hours a day, 7 days a week
- Answer frequently asked questions
- Capture new leads
- Book appointments
- Transfer callers to the right employee or department
- Create help desk tickets
- Send SMS text messages with helpful links to callers (U.S. numbers)
Your employees continue using the phones and extensions they’re familiar with while Preston helps ensure every call is answered professionally.
Built to Grow With Your Business
As your business grows, so do your calls.
Hiring additional staff isn’t always the most practical solution, especially when many incoming calls involve routine questions or simple requests.
Adding Preston allows your business to handle more calls without adding unnecessary complexity to your communications.
It’s a simple way to improve customer service while keeping your existing processes intact.
And If You Do Need a New Phone System…
Some businesses eventually outgrow their current phone system or decide it’s time for an upgrade.
When that happens, Press8 can help with that too.
In addition to Preston, Press8 provides modern cloud business phone systems designed to improve reliability, flexibility, and communication across your organization.
Whether you’re keeping your current system or looking for a new one, we can help you choose the solution that’s right for your business.
A Smarter Way to Add AI
Adding an AI receptionist shouldn’t mean starting over.
With Preston, you can continue using the phone system that’s already working for your business while giving your callers a faster, more professional experience.
The result is simple: better customer service, fewer missed opportunities, and an AI receptionist that fits seamlessly into the way you already do business.
That’s what makes Preston more than just another AI tool. It’s an upgrade to your customer experience—not a replacement for your phone system.
Explore Preston and see how easy it is to add an AI receptionist to your business.
Tamara graduated from Southern Methodist University with a degree in Computer Science and Old Dominion University with an MBA. She started Apollo Hosting, Inc. in 1999 and sold it to Endurance International 10 years later. She also started and sold two other companies before starting Press8 Telecom in 2006. She lives with her husband and two children in Austin, TX.
