Every missed call is a missed opportunity — and for many businesses, keeping up with constant phone traffic can be a real challenge. That’s why we’re excited to introduce Preston, our new Press8 AI Receptionist designed to support your business around the clock. Preston is a smart, friendly virtual assistant that can handle routine tasks, answer common questions, route calls, create support tickets, and even book appointments, giving your team more time to focus on the work that actually drives your business forward.
Preston isn’t just another automated voice system. It listens, understands intent, and responds naturally using advanced AI voice technology. Whether a caller is trying to reschedule an appointment, track an order, or reach a specific department, Preston guides them quickly and effortlessly.
What Preston Can Do for Your Business
Always-On Receptionist
Preston is available 24/7, greeting callers with a custom introduction and helping them get exactly where they need to go. It feels like a real conversation — not a menu tree.
Editable FAQ
Your business evolves, and so do your customer needs. You can update your agent’s FAQ anytime through your online dashboard, ensuring Preston always has the latest information.
SMS Texting with Links
If callers need additional info, Preston can instantly send a text message with relevant links or instructions. This feature works with all U.S. numbers and helps callers get the information they need right away.
Help Desk Ticket Creation
For issues that require human attention, Preston creates a detailed support ticket automatically. No manual entry, no missed details — just clean, organized information delivered instantly.
Call Recording, Transcripts & Summaries
Every conversation is recorded, transcribed, and summarized. You’ll receive an email at the end of each call with a written summary and the audio recording attached. It’s ideal for tracking customer concerns, training staff, or keeping internal records tidy.
Appointment Scheduling
With our Custom Plan, Preston can book appointments directly into your preferred calendar app. It can check availability, confirm times, and keep your scheduling workflow seamless.
Google Drive Archiving
All call summaries and transcripts can be automatically stored in Google Drive, keeping them searchable, organized, and easy to share.
Workflow Automation
Need Preston to work with your existing tools? No problem. You can connect your AI agent to more than 3,000 apps, including Salesforce, Google Calendar, and Shopify. With the right automations, Preston can become a powerful extension of your operations.
Getting Started Is Simple
Setting up your AI Receptionist takes just three steps:
- Choose the plan that fits your business
- Provide your business details and agent preferences
- Customize your FAQ, greeting, and integrations
From there, Preston is ready to take calls.
A Smarter Way to Stay Connected
Preston isn’t here to replace your team — it’s here to support them. By taking care of repetitive tasks and first-line inquiries, your staff can focus on what they do best while ensuring every caller has a fast, smooth experience.
If you’re ready to stop missing calls and start delivering a more efficient customer experience, Preston is ready to help.
👉 Learn more about Preston and view pricing here
Tara has over 8 years experience in business management & business marketing and 5 years of marketing in the field of telecommunications.
