Big Businesses Versus Small Businesses and Customer Care

If you have a blog or website and a customer has an inquiry do you immediately respond to it? Many companies are failing to do this. More often big businesses may ignore a customer’s inquiry or take a long time to answer whereas small businesses usually reply within minutes.

You may have your website to make life easier for your customers. Your website may have an area where customers can request an appointment along with some of your products.

For example, if a customer was to request an appointment at a garage for an oil change, new tires, possible new transmission and a check up. You, as a company, ignore this request. The customer needs his/her work done on the vehicle quickly. Since you have not replied to the customer he/she finds another garage to do the work for him/her. This is a major problem as you have lost hundreds, if not thousands of dollars.

If you have a website make sure you reply quickly to your customers. It is a matter of money for your business and excellent customer care and reputation to you and your business.

If you have a VoIP phone system you will always get be able to get your messages whether you are on the road or in the office. This gives you a chance to offer your customer a speedy reply. If you care about your customers they will continue to be loyal. A VoIP pbx system can help you respond quickly and communicate effectively with your customers.

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