6 Ways VoIP Hosted PBX Systems are Changing Small Business

With a VoIP hosted PBX system small businesses are finding it easier to do a lot of things that were a huge drain on their time, and their resources, just 10 years ago. A VoIP hosted PBX system can literally function as another employee, creating efficiencies and benefits that can catapult a small business to the next level. Not convinced yet? Here are 5 ways VoIP hosted PBX systems are changing small business.

You can look bigger than you are

Cloud-based VoIP hosted PBX systems can do all the things an enterprise-class system can do at a fraction of the price.  So for a very small monthly cost, you can have sophisticated phone trees with professional-sounding auto-attendants. You can set up the phone system with Hunt Groups (like in a big call center) and make sure that every call is picked up.  Your caller will hear on-hold music or a custom on-hold message while they wait for their call to be answered. So when a new hot lead calls, they’ll never know whether you have two employees or 500.

Fewer staff required

When they use a VoIP VoIP hosted PBX system like Press8 Telecom, small business owners often find that they can cut back (and save money) on other resources, such as a receptionist and on-site IT staff. With an auto-attendant, you can create sophisticated menus and a calling structure that allows you to maintain a professional image, and route calls seamlessly, without hiring someone to answer the phones. You’ll also save on IT support because all the hardware and software is maintained by your VoIP hosted PBX provider in the cloud. Changes can be made by anyone in the office assigned as the administrator using a Web based control panel. 

Work anywhere there is internet

Employees love VoIP hosted PBX systems because they have the features that you need to help them stay connected—no matter where work.  A VoIP hosted PBX system, such as a Press8 Telecom phone system, allows you to easily forward calls from your office line to your mobile number, home number or both. Calls can be made using an iPhone App or a Softphone Client that runs on your PC. 

As far as monitoring your employees calls – that is taken care of as well. With call reporting and call recording features, you always know if your customers are being helped in a timely and professional manner.  It’s a great way to give your team members more flexibility in choosing their work environments and it allows important customers to reach them whether they are at work, at home, or on the road. 

Lower upfront costs

Hosted PBX system are much less expensive in terms of upfront costs than using a traditional landline phone with advanced features (such as hunt groups and auto-attendants). In fact, a VoIP hosted PBX can save you thousands of dollars a year in hardware and software maintenance alone. Add onto that the savings of being able to do everything yourself (no on site IT staff required), and you’re already big into the black on office phone system costs.

With a VoIP system like Press8 Telecom, there is no hardware to purchase. You just need a VoIP phone and high-speed Internet—and you’re good to go!

Faster customer service

With a VoIP hosted PBX system, your customers don’t have to wait on hold or spend time talking to a receptionist to get to the person they need.  They can simply call your main number and follow a series of prompts (that you choose) to get them where they need to go. For example: press 1 for sales, 2 for customer service, 3 for billing…you can direct callers to where they need to go for the quickest possible resolution.

No more time wasted with your sales rep trying to resolve customer service issues or the CEO  of the company being bombarded with calls from pushy sales reps.

Stay in contact while on the road

With a VoIP hosted PBX system, you are always in contact with the main office. Employees can receive their voicemails via email so that they always know if they have missed a call and what the caller wanted. Then they can use their Smartphone to return those calls professionally as if calling from their office phone (with the office caller-id). Finally, with a conference bridge, employees can setup unlimited conference calls on the fly anytime – anywhere with a powerful conference bridge feature (with dedicated phone number and pin). 

It’s easier than ever to stay connected and never miss that important call, or deal, while on the road with a VoIP hosted PBX system.

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