Analog Phone System Versus Digital VoIP Phone System
You’ve probably heard the terms “analog phone system” and “digital phone system” before. But what do they mean? The difference between them…
Continue ReadingHow to Manage Your Companies Call Center
Do you know how your customers perceive your company? Are they happy when they call, or do they dread trying to get…
Continue ReadingTop 10 Ways To Prepare Your Small Business For A Recession
Is the US in a recession? That depends on who you ask. Some economists believe we are already experiencing a recession, while…
Continue ReadingWhy Are So Many Tech Companies Laying Off Employees?
It’s the news no one expected after record-breaking profits: massive tech company layoffs. First, Meta announced its intention to lay off thousands,…
Continue ReadingQueueMetrics User Guide
A complete user guide for QueueMetrics software may be found here:
Continue ReadingWhat is a Call Queue?
Many callers prefer to avoid waiting on hold. They like it even less when someone says, “let me transfer your call to…
Continue ReadingWhat is Web Fax?
Web Faxing How long has it been since you sent someone a fax? Many people can’t say unless they work somewhere where…
Continue ReadingHow to Connect a VoIP Phone to a Router Using an Ethernet Cable – for Home or Office
Steps: 1. Power off the modem and router. Before installing a VoIP phone, unplug the modem and router and any connected devices. 2. Connect…
Continue ReadingWhat is an Auto Attendant?
Small businesses are busy. Speed and efficiency are essential to keep expenses low and generate revenue. But you don’t want to sacrifice…
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