Blog

What is a Call Queue?

Many callers do not like waiting on hold. They like it even less when someone says, “let me transfer your call to…

Continue Reading

What is Web Fax?

Web Faxing How long has it been since you sent someone a fax? Many people can’t say unless they work somewhere where…

Continue Reading

How to Connect a VoIP Phone to a Router Using an Ethernet Cable – for Home or Office

Steps: 1. Power off the modem and router. Before installing a VoIP phone, unplug the modem and router and any connected devices. 2. Connect…

Continue Reading

What is an Auto Attendant?

Small businesses are busy. Speed and efficiency are essential to keep expenses low and generate revenue. But you don’t want to sacrifice…

Continue Reading

How To Use Phone Numbers To Track Marketing Campaigns

Companies now use multiple marketing methods to bring in customers and increase sales. Even the best marketing campaigns need tracking to see…

Continue Reading

Surging Inflation and How to Protect Your Small Business

It’s on everyone’s mind — inflation. From the increased fuel cost to the much higher prices, we’re all paying more for everything….

Continue Reading

Better Customer Service Using an Automated Call Back Feature

Customers hate calling and sitting on hold. If you are in the business of customer service, you can use a callback system…

Continue Reading

7 Inflation Strategies for Small Business

It’s on everyone’s mind — inflation. From the increased cost of fuel to the much higher prices from literally everything else we’re…

Continue Reading

Call Centers and Intelligent Technology

As technology advances, more repetitive rote functions will move to automation. Human agents are free to handle more advanced tasks. Nowhere is…

Continue Reading
Back To