What is VoIP Hosted PBX?

VoIP Hosted PBX is a modern communication system that has revolutionized the way businesses communicate. It is a cloud-based phone system that…

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Top 10 Smartphone Apps For Running A Business #2

How often do you think about your smartphone? Chances are you don’t, and it’s just an extension of your hand. You use…

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Top 10 Call Center Metrics You Should Know

Call center metrics give a business owner a range of information. Much of it depends on what type of metrics you collect….

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Analog Phone System Versus Digital VoIP Phone System

You’ve probably heard the terms “analog phone system” and “digital phone system” before. But what do they mean? The difference between them…

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How to Manage Your Companies Call Center

Do you know how your customers perceive your company? Are they happy when they call, or do they dread trying to get…

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Top 10 Ways To Prepare Your Small Business For A Recession

Is the US in a recession? That depends on who you ask. Some economists believe we are already experiencing a recession, while…

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Why Are So Many Tech Companies Laying Off Employees?

It’s the news no one expected after record-breaking profits: massive tech company layoffs. First, Meta announced its intention to lay off thousands,…

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What is a Call Queue?

Many callers prefer to avoid waiting on hold. They like it even less when someone says, “let me transfer your call to…

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What is Web Fax?

Web Faxing How long has it been since you sent someone a fax? Many people can’t say unless they work somewhere where…

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