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What is an Auto Attendant?

Small businesses are busy. Speed and efficiency are essential to keep expenses low and generate revenue. But you don’t want to sacrifice…

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How To Use Phone Numbers To Track Marketing Campaigns

Companies now use multiple marketing methods to bring in customers and increase sales. Even the best marketing campaigns need tracking to see…

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Surging Inflation and How to Protect Your Small Business

It’s on everyone’s mind — inflation. From the increased fuel cost to the much higher prices, we’re all paying more for everything….

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Better Customer Service Using an Automated Call Back Feature

Customers hate calling and sitting on hold. If you are in the business of customer service, you can use a callback system…

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7 Inflation Strategies for Small Business

It’s on everyone’s mind — inflation. From the increased cost of fuel to the much higher prices from literally everything else we’re…

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Call Centers and Intelligent Technology

As technology advances, more repetitive rote functions will move to automation. Human agents are free to handle more advanced tasks. Nowhere is…

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How a Call Center Can Help Your Small Business

When a small business gets busier, it may be time to engage some assistance. That help may include help in handling calls…

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Top 7 CRM Software Solutions for Small Business 2022

CRM stands for “customer relationship management” system. It’s used as a hub for all your sales, marketing, and support activities — as…

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The NEW Small Business Workforce

The last two years have completely upended the way companies of all sizes do business. The biggest change that is taking place…

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